Everything You Need

Booking your adventure is simple and secure! Follow these easy steps:

• Browse through our curated experiences
• Select your preferred dates and group size
• Review the experience details and inclusions
• Complete the secure payment process
• Receive instant confirmation and detailed itinerary

Our platform offers real-time availability and instant booking confirmation for most experiences.

Safety is our top priority! All our experience providers are:

• Certified and licensed professionals
• Covered by comprehensive insurance
• Regularly audited for safety compliance
• Equipped with professional-grade safety equipment
• Trained in first aid and emergency procedures

We maintain strict safety standards and only partner with providers who meet our rigorous criteria.

We understand plans can change! Our flexible cancellation policy includes:

• Free cancellation up to 48 hours before the experience
• 50% refund for cancellations between 24-48 hours
• Weather-related cancellations receive full refunds
• Emergency cancellations are reviewed case-by-case
• Option to reschedule instead of cancelling

Individual experiences may have specific terms - always check the details before booking.

Absolutely! We love organizing group adventures and corporate team-building events:

• Group discounts available for 8+ participants
• Custom experiences tailored to your team's needs
• Corporate packages with team-building focus
• Dedicated support for event planning
• Special pricing for large groups and repeat bookings

Contact our group specialists for personalized quotes and custom itinerary planning.

Each experience has specific requirements, but general essentials include:

• Weather-appropriate clothing and comfortable shoes
• Water bottle and light snacks
• Sun protection (hat, sunscreen, sunglasses)
• Camera or phone for capturing memories
• Personal medications and any special requirements

You'll receive a detailed packing list after booking, and many experiences provide specialized equipment.

Requirements vary by experience type. We offer adventures for all fitness levels:

• Family-friendly experiences suitable for ages 6+
• Moderate adventures requiring basic fitness
• Challenging expeditions for experienced adventurers
• Accessible options for different mobility levels
• Age-specific activities designed for different groups

Each listing clearly states age limits, fitness requirements, and difficulty levels to help you choose.

Don't worry about the weather! We have comprehensive policies in place:

• Safety first: Activities cancelled for safety reasons get full refunds
• Alternative dates: Free rescheduling when weather doesn't cooperate
• Indoor alternatives: Some providers offer backup activities
• Weather monitoring: We track conditions and notify you in advance
• Flexible rebooking: No fees for weather-related changes

Our experience providers are weather experts and prioritize your safety above all else.

Our adventure support team is here to help 24/7:

• Live chat: Instant support during business hours
• Phone support: Call us at +91-xxx-xxx-xxxx
• Email: support@mytrek.com for detailed inquiries
• Emergency line: 24/7 support during your adventure
• Social media: Connect with us on Instagram and Facebook

We pride ourselves on quick response times and personalized assistance for all your adventure needs.